FREQUENTLY ASKED QUESTIONS
Have a question? The information below should answer our most commonly asked topics
We accept Visa, Master card, Amex or Discover or you may pay with Paypal. We accept PO's from credit approved retailers, distributors, and non-profit shelters/rescues.
Shipping and Sales Tax Policy
We charge 7.5% state sales tax for all orders shipping to the State of Florida.
We generally ship all orders same day Mon - Sat. if processed before 12pm EST.
All orders include free USPS First Class Shipping or USPS Priority Mail for a flat $3.99 regardless of order size.
All orders ship from our Florida distribution center. Typical transit time for free USPS First Class Mail is 3-9 days.
Typical Transit Time for $3.99 USPS Priority Mail is 2-6 days.
Returns and Refund Policy
Guardian 100% Happiness Guarantee
No asterisks. No false promises. We guarantee you will be happy with our products. If you're not satisfied, please message our customer service team and we'll do whatever it takes to please you. No matter where or when you purchased our products.
Guardian Door to Door Shipping Guarantee
From our door to your door, we guarantee you will receive the product you ordered. Even if your order is lost or stolen, our customer service team is fast and friendly, and will always replace a missing order upon request.
231 Lafayette Circle
Customer Care Phone Number